Head of Customer Care

Are you a dynamic leader passionate about transforming customer care operations? Rx Labs Inc, a fast-growing telehealth startup, is seeking a Head of Customer Care to revolutionize our patient support system. Based in the vibrant heart of Bali, you’ll lead a high-performing team dedicated to delivering exceptional patient care. This is your chance to shape the future of customer care at Rx Labs Inc, where innovation meets compassion.

In this role, you will oversee daily operations, develop and implement strategies to enhance patient satisfaction, and ensure seamless communication between patients, doctors, and our care team. You’ll work closely with cross-functional teams to streamline processes and leverage cutting-edge tools like Zendesk and Salesforce to optimize our support system. With your strategic vision and leadership, we aim to set new benchmarks in patient care excellence.

Join us in Bali, where the beauty of the island meets the cutting edge of healthcare innovation. If you’re ready to lead, inspire, and drive customer care to new heights, we want to hear from you.

📋 Tanggung Jawab Pekerjaan

• Lead and manage a team of Customer Care professionals to deliver outstanding patient support.
• Develop and implement strategies to improve patient satisfaction and retention rates.
• Oversee daily operations, ensuring efficient and effective service delivery.
• Collaborate with cross-functional teams to streamline processes and enhance patient care.
• Leverage tools like Zendesk and Salesforce to optimize our support system.
• Monitor and analyze customer care metrics to identify areas for improvement.
• Provide training and mentorship to team members to ensure high standards of service.
• Stay updated with industry trends and best practices in customer care.

🎓 Kualifikasi & Syarat

• Bachelor’s degree in Business Administration, Psychology, or a related field.
• Minimum of 8 years of experience in customer care, with at least 5 years in a leadership role.
• Proven track record of successfully leading and managing customer care teams.
• Strong knowledge of customer care operations and industry best practices.
• Excellent communication and interpersonal skills.
• Proficiency in using customer care software like Zendesk and Salesforce.
• Ability to work in a fast-paced, dynamic environment.
• Strong problem-solving and decision-making skills.

🛠️ Keahlian

Lowongan Terkait