E-Commerce Customer Service & Administrative Specialist

Join Hannochs Indonesia as an E-Commerce Customer Service & Administrative Specialist and become a vital part of our growing digital commerce team. In this dynamic role, you'll be the first point of contact for customers, ensuring seamless shopping experiences while managing the backbone of our operations. Located in Jakarta Utara, this position offers a unique opportunity to work in a fast-paced environment where your skills in customer service and administrative tasks will be crucial.

As an E-Commerce Customer Service & Administrative Specialist at Hannochs Indonesia, you'll handle customer inquiries, process orders, and manage our inventory system using tools like SAP and Excel. You'll also be responsible for maintaining our customer database and ensuring all administrative tasks run smoothly. This role is perfect for someone looking to grow their career in e-commerce while contributing to a company that values innovation and customer satisfaction.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer service by responding to inquiries and resolving issues promptly and professionally.
• Process and manage customer orders, including order entry, tracking, and fulfillment.
• Maintain and update customer records in our database using SAP and Excel.
• Assist in managing inventory levels and ensuring accurate stock records.
• Handle administrative tasks such as data entry, document management, and scheduling.
• Collaborate with the sales and marketing teams to support promotional activities and customer engagement.
• Monitor customer feedback and use it to improve our services and products.
• Stay updated with industry trends and best practices in e-commerce customer service.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service or administrative roles, preferably in an e-commerce environment.
• Proficient in using SAP and Microsoft Office Suite (Excel, Word, PowerPoint).
• Strong communication skills, both written and verbal, in English and Indonesian.
• Ability to work well under pressure and manage multiple tasks simultaneously.
• Detail-oriented with excellent organizational and time-management skills.
• Customer-focused mindset with a passion for delivering exceptional service.
• Familiarity with e-commerce platforms and tools is a plus.
• Bachelor's degree in Business Administration, Marketing, or a related field is preferred.

🛠️ Keahlian

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