Operations & Administration Manager - Luxury Wellness Retreat

Join The Lighthouse Bali, a premier luxury treatment and wellness retreat in the heart of Sanur, as our Operations & Administration Manager. We are seeking a highly organized, proactive, and detail-oriented professional to oversee the seamless day-to-day operations of our resort. In this role, you will be responsible for managing the administrative and operational aspects of the resort, ensuring that all activities run smoothly and efficiently. This is an exciting opportunity to be part of a growing team in a beautiful and serene environment.

At The Lighthouse Bali, we pride ourselves on providing exceptional service and a luxurious experience to our guests. Our resort offers a range of wellness treatments, including spa services, yoga classes, and meditation workshops. As the Operations & Administration Manager, you will play a crucial role in maintaining the high standards of our resort and ensuring that our guests have an unforgettable experience.

If you are a seasoned professional with a background in hospitality, administration, or operations, and you are passionate about creating exceptional guest experiences, we invite you to apply for this role. Join us at The Lighthouse Bali and be part of our journey to becoming a leading luxury wellness retreat in Bali.

📋 Tanggung Jawab Pekerjaan

• Oversee the day-to-day operations of the resort, ensuring all activities run smoothly and efficiently.
• Manage the administrative functions of the resort, including scheduling, coordination, and communication with staff and vendors.
• Develop and implement operational policies and procedures to ensure compliance with industry standards and best practices.
• Monitor and analyze operational data to identify areas for improvement and implement corrective actions.
• Coordinate with the marketing team to promote the resort's services and attract new guests.
• Ensure the resort's facilities and equipment are well-maintained and in good working condition.
• Handle guest inquiries and complaints, ensuring a high level of customer satisfaction.
• Work closely with the management team to achieve the resort's operational and financial goals.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 5 years of experience in operations and administration in the hospitality industry.
• Proven track record of managing operations and administration in a luxury resort or similar setting.
• Strong organizational and time management skills.
• Excellent communication and interpersonal skills.
• Proficiency in English, both written and spoken.
• Familiarity with resort management software such as Opera, Cezanne, or similar.
• Ability to work well under pressure and meet tight deadlines.

🛠️ Keahlian

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